Returns & Exchanges
At Velvet Caviar, we want you to love your tech accessories as much as we do. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange process within 14 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to start the process.
Select Items
Choose the specific items you wish to return or exchange and select the reason for your request from the menu.
Print & Pack
Download your prepaid shipping label and securely package your items in their original Velvet Caviar packaging.
Ship & Refund
Drop your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing